We provide advocacy where a person has requested that our staff speak to a service or agency on their behalf (e.g. Utilities like gas, electricity or water) to assist with negotiations regarding a payment plan or debt.
We are here to provide information to people experiencing financial and personal difficulties. If we do not have the information on site, we will refer you to the best place from where to obtain it.
We provide emergency relief for people experiencing financial crisis for people living in the Yarra Ranges Council (Lilydale) area. This may be in the form of food vouchers, limited household bill assistance, MYKI travel cards and telstra Phone cards & bill assisance.
When we are able to obtain special funding we provide assistance with school expenses at the start of the school year. This will take the form of a payment towards books, uniforms and other equipment required by primary and high school students.
We can provide Tax Help for people earning around $60,000 or less a year with straight forward tax returns. Volunteers are fully trained, accredited and supported by the Australian Taxation Office. Tax Help is available from 1 July to 31 October each year.
In our op-shop “Second Time Around” you will not only find great bargains for you and your family but the funds raised through your purchase will support our emergency relief programs. Come in for a browse and a chat with our friendly volunteers.
If in any doubt please ring us on (03) 9739 4195
In May 1981, a group of citizens in Lilydale took the first tentative steps to form a Citizens Advice Bureau (CAB). The first Management Committee met on 29th October 1981, and the first lot of volunteers did training with Community Welfare Services.
Towards the end of 1986 the Lilydale CAB moved into bigger premises at the Lilydale Market where it was not uncommon to see the odd mouse scoot across the floor. However, during our years at the Market, we grew and expanded, many volunteers trained and worked with us for shorter or longer periods of time. It was not always easy, but we managed to provide a good service, keep our information data up to date (no mean task) and create a friendly and relaxed atmosphere, both for clients and members of staff. In 1995 the CAB changed its name to the Lilydale & District Community Information Centre Inc. (CIC). That same year we became fully computerised.
The end of 1997 saw the closing of Lilydale Market for redevelopment but thankfully the Lilydale Uniting Church heard of our plight and offered us the use of their tennis pavilion. During 1998 the newly formed Shire of Yarra Ranges came to realise that without proper funding, and without adequate premises, the Lilydale CIC could not continue to function. The Council offered us an annual grant for operational costs, and at the same time offered us the sub-lease of excellent premises.
Since December 1998 the Lilydale CIC has been located in premises in the Main Street, easily accessible to everybody in the community. In 2013 it had another name change to Lilydale Assist Inc.. In its over 30 years of existence the centre has gained respect in the local community, and a reputation for friendly and efficient service. It provides the people in the Council of Yarra Ranges (Lilydale district) with a very personal service. It makes them feel that they count and we care.
We appreciate the continued support of the Council of Yarra Ranges, but in particular we owe a huge debt of gratitude to the volunteer staff. Without their dedication and enthusiasm people in the community would miss out on a unique service.
CISVic was established as an association of members in 1970 to support the growing number of community advice bureaus. Since then its role has evolved to that of peak body for the community information and support sector in Victoria. CISVic provides operational support, sector development, advocacy and representation to its member agencies.
CISVic has over sixty member agencies. These community information and support centres (CISCs) are managed by autonomous, community based management committees. They operate according to the policies of standards of CISVic. CISCs provide information, referral, advocacy, emergency relief, case work, No Interest Loans, Tax Help, budgeting support, personal counselling, financial counselling, legal and settlement services.
Suburb's Covered By This Centre Are:
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