We provide advocacy where a person has requested that our staff speak to a service or agency on their behalf (e.g. Utilities like gas, electricity or water) to assist with negotiations regarding a payment plan or debt.
We are here to provide information to people experiencing financial and personal difficulties. If we do not have the information on site, we will refer you to the best place from where to obtain it.
We provide emergency relief for people experiencing financial crisis for people living in the Yarra Ranges Council (Lilydale) area. This may be in the form of food vouchers, limited household bill assistance, MYKI travel cards and telstra Phone cards & bill assisance.
When we are able to obtain special funding we provide assistance with school expenses at the start of the school year. This will take the form of a payment towards books, uniforms and other equipment required by primary and high school students.
The Australian Taxation Office provides tax help at our premises from July to October for people who earn less than $ 60,000 per. Their volunteers are fully trained and accredited.
In our Lilydale Assist Op-Shop you will not only find great bargains for you and your family but the funds raised through your purchase will support our emergency relief programs. Come in for a browse and a chat with our friendly volunteers.
If in any doubt please ring us on (03) 9739 4195
In May 1981, a group of citizens in Lilydale took the first tentative steps to form a Citizens Advice Bureau (CAB). The first Management Committee met on 29th October 1981, and the first lot of volunteers did training with Community Welfare Services.
Towards the end of 1986 the Lilydale CAB moved into bigger premises at the Lilydale Market where it was not uncommon to see the odd mouse scoot across the floor. However, during our years at the Market, we grew and expanded, many volunteers trained and worked with us for shorter or longer periods of time. It was not always easy, but we managed to provide a good service, keep our information data up to date (no mean task) and create a friendly and relaxed atmosphere, both for clients and members of staff. In 1995 the CAB changed its name to the Lilydale & District Community Information Centre Inc. (CIC). That same year we became fully computerised.
The end of 1997 saw the closing of Lilydale Market for redevelopment but thankfully the Lilydale Uniting Church heard of our plight and offered us the use of their tennis pavilion. During 1998 the newly formed Shire of Yarra Ranges came to realise that without proper funding, and without adequate premises, the Lilydale CIC could not continue to function. The Council offered us an annual grant for operational costs, and at the same time offered us the sub-lease of excellent premises.
Since December 1998 the Lilydale CIC has been located in premises in the Main Street, easily accessible to everybody in the community. In 2013 it had another name change to Lilydale Assist Inc.. In its over 30 years of existence the centre has gained respect in the local community, and a reputation for friendly and efficient service. It provides the people in the Council of Yarra Ranges (Lilydale district) with a very personal service. It makes them feel that they count and we care.
We would like to express our appreciation for the continued support to the
CISVic was established as an association of members in 1970 to support the growing number of community advice bureaus. Since then its role has evolved to that of peak body for the community information and support sector in Victoria. CISVic provides operational support, sector development, advocacy and representation to its member agencies.
CISVic has over sixty member agencies. These community information and support centres (CISCs) are managed by autonomous, community based management committees. They operate according to the policies of standards of CISVic. CISCs provide information, referral, advocacy, emergency relief, case work, No Interest Loans, Tax Help, budgeting support, personal counselling, financial counselling, legal and settlement services.
Our team is entirely made of volunteers. They come with a wide range of life and work experiences, as well as ages. Our youngest volunteer is 21, and the oldest is a sprightly 85 years old! We believe it is the diversity of volunteers which contributes most to the success of our organisation. Let us introduce you to some of them:
Sarah, our resident accounting guru, is also a university student honing her skills through voluntary work. Sarah finds being able to learn bookkeeping in a “real” situation very helpful to her understanding of accounting principles, and she makes a valuable contribution as our treasurer.
Janet, our longest-serving Community Support Worker, has been with us for 22 years. Like all our Community Support Workers, Janet has completed a 6-day course to learn to “assess and provide services for people with complex needs” which provides the basis on which to work with people with a variety of issues. Also, Janet has spent a few years on our Committee of Management. She thinks that she has had a very fortunate life and started volunteering to support people who are going through a tough time.
Then there are our hard-working op-shop assistants who contribute by running our shop to help raise some of the funds we need to operate our organisation. They particularly enjoy meeting people, some looking for a great bargain and others needing some low-cost items. Steve is one of them; in addition to helping out in the shop, he is also our handy man both at the office and the op-shop and we particularly appreciate his deftness with all matters maintenance.
Some of our volunteers make a regular commitment, while others offer us particular skills when we need them. For example, Josh, a recent university graduate, assists with marketing and communications. He has found the opportunity to apply his university-learned skills to a practical purpose an invaluable work experience.
Are you interested in joining us? Please send us a message via our contact us page or call us for a chat about how your skills and experience can be put to good use.
Bill (not his real name) came to us for one-off assistance. He had recently lost his job and then his car broke down and he was unable to get to a job interview. We provided him with food vouchers and a MYKI card which helped him out in a sticky situation.
Jill (not her real name) has received help on a number of occasions. As a single parent of three children, she is struggling to pay the utility bills and put food on the table. The expenses related to school costs at the beginning of each year are particularly difficult, and we have been able to assist her with some money towards school books for her children as well as food vouchers and Telstra certificates.
"I have been coming on and off for many years when desperate; sometimes just the chat and support is very helpful"
"Thank you for your help and understanding of my situation"
"Very helpful and friendly staff"
"Thank you for your help today. It helps me and my family get through"
Suburb's Covered By This Centre Are:
If you have any questions for us please click the link below to go to our contact form
The role of the Op-shop assistant includes:
To find out more about being an Op-shop assistant please call us on (03) 9739 4195 or fill in our contact form